FREQUENTLY ASKED QUESTIONS
PLACING AN ORDER
Is it safe to shop with you?
Yes, it is extremely safe. When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 256 bit encryption technology and processed directly through a secure payment gateway. Your credit card details are never stored on our site. If you are still unsure about sending your credit card details over the internet then we suggest you use one of our alternative payment methods, like PayPal.
What payment options can I use?
We accept the following credit cards:
- Credit cards ( Visa, Mastercard)
We do not accept Pre-Paid Credit Cards.
I have a promotional code; how do I use it?
When you are ready to checkout, simply add the promotional code into the box in your shopping bag. If the code is valid, the relevant discount will be applied to your order.
What if my promotional code isn’t working?
If for some reason your promotional code isn’t working on the website, then be sure to check if the product meets the terms & conditions listed on the offer. This may include:
- Minimum spend amount
- Expiry date
- Product exclusions
How can I check the status of my order?
If you are registered at Converse.com.au, you can obtain updates on your order by logging in to your account here. You can also check the status here: simply visit the ORDERS / RETURNS page. If you’re having trouble, call our customer service team on (03) 8878 3020 during normal business hours, Monday to Friday.
I’ve just placed an order; can I change it?
We pack and process our orders as quick as possible, so if your order hasn’t been shipped and you need to amend either the item or the address, feel free to CONTACT US as soon as possible. When your Bata order arrives you may notice that you have the original details on the invoice but don’t worry, your amended order will be there.
Can I cancel my order once it’s placed?
If for any reason you need to cancel your order, please CONTACT US as soon as possible and we’ll try and accommodate your request. If the item has already been dispatched, you can easily return your order within 30 days.
How do I track my order?
Once your order has been dispatched you’ll receive an email confirmation from StarTrack with your StarTrack tracking number. You can then track your order on STARTRACK.COM.AU using the StartTrack tracking number provided. Please note, the tracking will not start straight away – please allow a few hours to process.
You can track your shipment at STARTRACK.COM.AU.
Where do you deliver to?
We currently only deliver to Australia.
If you are located outside of Australia and wish to place an order, please visit one of our international sites below:
How much does it cost for delivery?
For all Australian orders will receive free delivery.How long will it take for my order to be delivered?
Delivery times vary depending on location:
Australia: Orders are shipped using StarTrack, and are typically delivered the next working day (metro regions). For regional areas please allow an additional 2-3 days.
Do I need to be at the nominated address to accept delivery?
To ensure you receive your order as swiftly as possible, we advise that you select a delivery address where you will be during normal business hours of 9am to 5pm, Monday to Friday. In the event you are not at the listed address to accept delivery, a card will be left in your mailbox and the order taken back to the depot.
During checkout we do have an 'authority to leave' option. You can choose this option if you wish for the goods to be left at the address even if you are not there, but please note we are not liable for lost or stolen goods if this option is selected.
How do I return my order?
We want you to be 100% satisfied with your purchase. If for some reason you change your mind, we will happily refund the product purchase price of any unworn merchandise so long as you return it and a copy of your receipt in the original packaging and in perfect condition.
If you are returning your shoes please email firstname.lastname@example.org with details of the return and we can send you information on how to send them back to us.
Can I return my online order to the Bata Mornington Store?
Any purchase made online will need to be returned / refunded via the online store. To do so simply email email@example.com or phone 03 5970 8500 with the details of the return and we can send you information on how to send them back to us.