Shipping and Returns

SHIPPING & RETURNS

Shipping in Australia

Shipping within Australia is free of charge.

Bata Online Store uses Australia Post or Vic Express. Allow 3 – 14 days for product receipt within Australia.

Priority shipping is offered for a fee.

Shipping Restrictions

Bata Online Store does not currently ship to all geographical locations.

Please email any questions regarding shipping to au.online@batashoes.net

Order Tracking

If you provide a valid e-mail address when you order, you will receive an e-mail confirming the status of your shipment and a tracking number.

We guarantee that you will be 100% satisfied

If you are not completely satisfied with your Bata order, we will gladly exchange or refund, provided:

  • Shoes were purchased online.
  • Shoes are returned within 21 days from the date of purchase
  • Shoes must be unworn and in original condition
  • Shoes must be in original box and packaging
  • Copy of proof of purchase must be returned with shoes

Please keep in mind when trying on your new shoes, to try them on carpet to reduce scuff marks on the soles.

NB: Bata is unable to exchange or refund shoes that have been worn unless FAULTY due to health and safety regulations.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or a refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

How to return Bata shoes online?

If you are returning your shoes please email au.online@batashoes.net with details of the return and we can send you information on how to send them back to us.

NB: There are no refunds or credits on sale items for change of mind or incorrect orders - unless faulty.

Please Note: Online orders cannot be returned or refunded via our Mornington factory store. Please email au.online@batashoes.net or phone 03 5970 8500 to find out the information on how to send it back us.

Shoes will not be refunded until they are received by Bata.